Dove365 Support
A structured support and case management product built on Microsoft Power Platform and Dataverse - helping teams manage customer requests, queues, service activity, and resolution performance in one governed system.
Bring support work into one clear system
Dove365 Support gives service teams a practical Microsoft-based way to track customers, cases, queues, activities, and service outcomes. It replaces scattered inboxes and spreadsheets with a structured Dataverse app your team can use every day.
What it is
A ready-to-configure case management product for Microsoft Power Platform. Cases, customers, contacts, activities, queues, dashboards, and service categories are organised in a single governed model.
Who it's for
Designed for small and growing teams that need a more reliable way to manage customer support, internal service requests, managed services work, or operational case handling.
Key benefits
Clear ownership, searchable case history, consistent statuses, queue-based working, role-based access, Outlook activity capture, and dashboards that show what needs attention.
Common use cases
Customer support desks, managed service teams, account support, internal operations, service request tracking, and teams moving from shared mailboxes into structured case management.
Get to know Dove365 Support
A short walkthrough of how customers, cases, queues, activities, and dashboards fit together in day-to-day support work.
Built for repeatable support delivery
Dove365 Support focuses on the everyday mechanics of good service: capture the request, assign the work, keep context visible, and resolve it with a clear record.
Customer & Contact Records
Keep every organisation and contact connected to their case history, activities, documents, and service context.
Case Management
Track each request from logging through assignment, investigation, resolution, and closure with consistent statuses and ownership.
Queues & Work Allocation
Organise incoming and active work by team, priority, owner, or service area so cases do not disappear inside a shared inbox.
Service Categories
Classify requests by service, type, priority, and source so reporting is consistent and patterns become visible.
Activities & Timeline
Log emails, calls, tasks, notes, and appointments against every case and customer record for a full support history.
Outlook Integration
Track relevant emails from Outlook so conversations stay linked to the right customer and case record.
SharePoint Documents
Store supporting files in SharePoint while surfacing them directly from the customer or case record.
Dashboards & Views
See active cases, overdue work, queue load, priorities, assignments, and service performance without building reports from scratch.
Role-Based Security
Control who can view, manage, administer, and report on support records using Microsoft Dataverse security roles.
Automation-Ready Foundation
Use Power Automate and Copilot Studio to extend triage, notifications, escalations, and knowledge workflows over time.
What's included
Core Modules
Platform
Quoted Separately
Know what needs attention
Support work becomes easier to manage when priority, ownership, history, and next action are visible. Dove365 Support gives teams a governed place to work cases rather than chasing updates across inboxes, chats, and spreadsheets.
Simple pricing for support teams
Dove365 Support is priced per user, per month. Setup and configuration are confirmed during discovery based on your environment, team structure, and service process.
Support Case Management
A Microsoft Power Platform product for customer support and service teams - configured with your categories, queues, dashboards, roles, and documentation.
From process review to live support desk
Dove365 configures the product around how your team handles support work, then helps you launch with the right roles, views, and operating rhythm.
Discovery
Confirm support processes, service categories, queues, team roles, reporting needs, and Microsoft environment readiness.
Configuration
Dove365 Support is configured with your case fields, views, queues, categories, roles, and dashboard priorities.
Validation
Review real support scenarios and confirm that case capture, assignment, updates, documents, and reporting behave as expected.
Launch
Users are provisioned, access is checked, and the support team starts working from the configured product.
Handover
Your team receives a practical walkthrough, documentation, and options for ongoing support or continuous improvement.
Common questions answered
Everything you need to know before getting started. Can't find your answer? Book a free call and ask us directly.
User and admin documentation
The Dove365 Support documentation library gives users and administrators practical guidance for working with cases, customers, queues, dashboards, activities, and product administration.
Dove365 Support Documentation
Step-by-step resources for the support team and administrators, covering everyday case work, dashboards, configuration, release notes, and training materials.
Ready to organise support work?
Book a free discovery call or request a demo. We'll talk through your current support process and show how Dove365 Support could fit your Microsoft environment.